TS
Thennarasu S
Good place for job seekers. 💯 placement.
Join Our 100% Job-Oriented
Production Support Program
- ✅ Learn ITIL-based Incident / Problem / Change management.
- ✅ Hands-on with Linux, SQL, Shell & service monitoring.
- ✅ Master logs, alerts, runbooks, on-call & RCA workflows.
- ✅ Tools overview: ServiceNow/Jira, Splunk, Grafana, Prometheus, Postman.
- ✅ Flexible modes – Weekday / Weekend / Fast-track.
- ✅ Interview prep, resume support & job referrals.
Want IT Job?
Become a Production Support Engineer in 3 Months
Offering Online and Offline Production Support Training in Chennai & Bangalore
● Our Course Partners ●
Overview of Production Support Training
Become job-ready for 24×7 production environments. Learn how to triage incidents, analyze logs, stabilize applications, coordinate with dev teams, and restore services quickly while maintaining SLAs & SLOs.
What You’ll Learn
- ➤ ITIL foundations: Incident, Problem, Change.
- ➤ Monitoring & alert triage (thresholds, noise reduction).
- ➤ Log analysis with Splunk/ELK, dashboards with Grafana.
- ➤ Linux basics, Shell scripting, SQL for prod checks.
- ➤ Runbooks, on-call, comms, and post-incident RCA.
- ➤ Change & release windows, canary/rollback basics.
Become a Certified Production Support Engineer
Hands-on training with ticketing, monitoring, logs, automation, and real incident simulations.
Course Highlights
- ✓ ITIL foundations
- ✓ Real incident drills
- ✓ RCA & runbook writing
- ✓ Shift handover best practices
Tools You’ll Master
LinuxShellSQLServiceNow/JiraSplunkGrafanaPrometheusPostmanGit
Topics Covered
Alert TriageLog AnalysisRCARunbooksSLA/SLOChange WindowsRelease BasicsOn-call
Key Skills You’ll Gain
- Stability & uptime mindset
- Effective incident comms
- Cross-team collaboration
- Automation-first approach
Production Support Online Training — Syllabus
6–8 weeksStudents, IT Support Engineers, System AdminsLevel: Beginner → IntermediateOnline / Classroom • Weekday & Weekend Batches
Curriculum
ITIL BasicsIncident ManagementChange & Problem ManagementMonitoring ToolsTicketing Systems (ServiceNow/Jira)Database SupportApplication Logs & DebuggingAutomation BasicsOn-call Support SimulationCapstone Project
Module 1: ITIL & Support Fundamentals
- Overview of ITIL processes
- Types of support (L1, L2, L3)
- Incident vs problem vs change management
Module 2: Incident & Change Management
- Incident lifecycle & SLAs
- Root cause analysis
- Change management workflows
- Escalation matrix
Module 3: Tools & Monitoring
- Monitoring tools (Nagios, Splunk, Dynatrace)
- Ticketing systems (ServiceNow, Jira)
- Application logs & debugging basics
- Database monitoring (SQL queries, deadlocks)
Module 4: Automation & On-call
- Scripting basics for automation
- Runbooks & playbooks
- On-call readiness & shift handover
- Incident simulation exercise
Why Choose Us
Expert Trainers
Our mentors have deep industry experience and share practical, hands-on insights.
Flexible Learning Modes
Learn in-person or online with weekday, weekend, and fast-track options.
Job-Ready Curriculum
Real projects, labs, and interview prep aligned to what employers expect.
Career Support
Resume building, mock interviews, and placement assistance with hiring partners.
What Our Students Say
Reviews for Vel InfoTech
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Benjamin Andrew
Good service and trusted organisation.
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Sudha Selvarajan
Best consultancy for people who seek jobs. 100% placement guaranteed.
Frequently Asked Questions
Is this course suitable for absolute beginners?
Yes. We start from Core Java basics and gradually move to Spring Boot, REST APIs, and React.
Do you provide placement assistance?
We offer resume support, mock interviews, and placement assistance with hiring partners.
What are the class modes and timings?
Both online and classroom batches with weekday/weekend/fast-track options.
Will I build real projects?
Yes. You’ll work on guided labs and a capstone project covering APIs, DB integration, and a React UI.
Do I get a certificate?
Yes, a course completion certificate is provided. Project performance is also highlighted.
Comprehensive Curriculum
Structured modules covering ITIL, monitoring, logs, Linux, shell, SQL, and incident workflows.
Career-Oriented Training
Mock interviews, resume prep, real incident simulations, and interview question banks.
Strong Placement Support
Referrals via partner network and hiring drives for Production/App Support roles.
Hands-On Projects
Build runbooks, create dashboards, triage simulated outages, and deliver RCAs.
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